Terms of Use

Note.This is a starter template and not legal advice — have it reviewed by counsel before launch.

1. Agreement

These Terms of Use (the “Terms”) are a binding agreement between you and Sensing Apparatus LLC, a Wyoming limited liability company (“PostalGenie,” “we,” “us”), governing your use of the PostalGenie website and service (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old to use the Service. The Service is offered only to current residents of the United States who are physically located in the United States; it is not offered to anyone residing or located outside the United States. By using it, you represent and warrant that you are a current U.S. resident and that you meet these requirements.

3. Your account

You sign in with your email address and a one-time code. You are responsible for keeping access to your email secure and for all activity under your account. Provide accurate account information and keep it current. We may suspend or terminate accounts that violate these Terms.

3a. Sender representation and return address

You represent and warrant that you are the sender of every letter you create — the person named in the return address — and that you are not creating or sending letters on behalf of, or in place of, any other person or entity. You further represent that the return address you provide is your own genuine, accurate, and current address, and is not falsified, fictitious, or otherwise misleading. We may rely on these representations, and providing false sender information is a material breach of these Terms.

4. The Service

PostalGenie helps you draft and physically mail single-page letters to businesses, organizations, government offices, and individuals. Letters are printed in black and white only on standard letter-size paper; color printing is not offered. We may verify recipient addresses, but verification reduces — it does not guarantee — deliverability. The Service relies on third-party providers (see Section 11) and may change, be interrupted, or be discontinued.

Recipient addresses are your responsibility. When you use automated address lookup, autocomplete, or suggestions, the results come from third-party data and may be incomplete, outdated, or incorrect. You must review and confirm the recipient address before paying and sending, and you are responsible for ensuring it is correct and complete. PostalGenie is not responsible or liable for mail that is misdirected, delayed, lost, or undelivered due to an inaccurate, incomplete, or incorrect recipient address, including one obtained through automated lookup. Address verification reduces, but does not guarantee, deliverability, and postage for undeliverable mail is non-refundable.

Where the Service works. Letters can be sent only to destinations served by the United States Postal Service (USPS), which is the baseline coverage area for the Service. That area consists of the 50 U.S. states, the District of Columbia, and the U.S. territories and possessions served by USPS — Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands — together with U.S. military and diplomatic addresses (APO/FPO/DPO) and the freely associated states for which USPS provides domestic-rate service (the Federated States of Micronesia, the Republic of the Marshall Islands, and the Republic of Palau). We do not deliver to any destination outside the USPS service area, and coverage within that area may change if USPS or our mail provider changes its service.

Voice input (dictation). Where offered, you may dictate text instead of typing. Speech-to-text is handled by your device or browser’s built-in speech engine, not by PostalGenie, and is subject to that provider’s own terms. See our Privacy Policy for how voice input is handled.

5. Acceptable use

You agree not to use the Service to create or send content that is threatening, harassing, abusive, defamatory, fraudulent, deceptive, hateful, obscene, invasive of privacy (including doxxing), or otherwise unlawful, and not to use the Service for any dishonest, deceptive, or bad-faith purpose, to impersonate another person, or to send unsolicited bulk mail. You must have a legitimate reason to contact any recipient and comply with all applicable laws.

To protect privacy and prevent abuse, we do not offer automated address lookup for private individuals. To write to an individual, supply their mailing address yourself. We may screen letters for prohibited content and may refuse to print or mail anything that violates these Terms.

We operate automated and manual systems to detect prohibited content, tampering, and suspicious or fraudulent activity. If our systems flag such activity, we may refuse, hold, or cancel the affected letter.

6. Your content and your responsibility

You retain ownership of the letters you create, and you grant us a limited license to process, render, print, and mail that content solely to provide the Service. You have exclusive control over, and are solely responsible for, the content of every letter you create or send — including its accuracy, truthfulness, tone, and compliance with all applicable laws (defamation, harassment, privacy, consumer-protection, and postal regulations).

PostalGenie does not independently verify the facts in your letters. Any automated content-safety screening we apply is a basic, best-effort safeguard for our own operations — not a review, endorsement, or guarantee — and you must not rely on it. We do not provide legal advice, and using the Service does not create an attorney–client relationship.

AI drafting and your approval. Genie is an automated AI system, not a person. It drafts each letter from the information you provide and is designed not to add facts or claims you did not supply, but AI-generated output may vary, be imperfect, or contain errors. You are solely responsible for reviewing and approving the final letter, and no letter is printed or mailed without your approval. By approving a letter you confirm that its contents are accurate and acceptable to you.

Uploaded files. If you upload a file for context, any text and details we extract from it are generated automatically and may be incomplete or inaccurate. You are responsible for confirming that any details drawn from an uploaded file are correct before approving your letter.

7. No liability for letter content

To the fullest extent permitted by law, PostalGenie is not responsible or liable for any loss, injury, damage, claim, fine, or liability of any kind arising out of or relating to the content of any letter created, submitted, or sent through the Service — including any inaccurate facts, misstatements, or misrepresentations it contains, and how a recipient or any third party reads, interprets, relies on, reacts to, or acts on it. We do not verify the truth or accuracy of anything in your letters. You assume all risk associated with the content you choose to send, and you release PostalGenie from any such claims.

8. Payment, pricing, and refunds

Letters are priced per recipient and charged before dispatch. Prices are shown exclusive of sales tax; any applicable sales tax is calculated and added at checkout, and you are responsible for it. Once a letter is handed to our mail provider it cannot be recalled, edited, or refunded. Address verification reduces, but does not guarantee, deliverability; postage for undeliverable mail is non-refundable. We may change, update, or adjust our prices and fees at any time, with or without notice. Any price change applies prospectively; the price that applies to your order is the one shown to you at checkout at the time you pay. You agree not to initiate chargebacks for letters that were dispatched in accordance with these Terms.

Refunds and cancellations. You can review and edit your letter — and preview the exact PDF — for free before you pay; nothing is printed, mailed, or charged until you approve and pay. Because payment and submission to our mail provider happen together, once you pay, your order is final and generally cannot be cancelled, recalled, edited, or refunded. Please review your letter and the recipient address carefully before paying. There is nothing to refund for an unpaid draft — if you decide not to send it, simply delete it. Postage for mail that is undeliverable due to an inaccurate or incomplete recipient address is non-refundable. If a letter fails to print or mail because of an error on our side, we will, at our discretion and as your sole remedy, reprint and re-mail it or refund the amount you paid for that letter. To raise a problem with an order, contact us (see Section 20) and we will work with you in good faith.

9. Data retention

We keep the text of your letters only as long as needed. Once you pay for a letter, its content is automatically deleted 24 hours after payment; after that we retain only a receipt of the order (order number, addresses, tracking, and payment summary) so you have a record of what was sent.

Unpaid drafts are not deleted automatically. A draft you haven’t paid for stays in your account so you can save your work and come back to finish it later. If you decide not to send it, it is your responsibility to delete the draft yourself; we may also remove long-abandoned drafts over time. Your return address is saved to your account (separately from any individual letter), so you don’t have to re-enter it each time. See our Privacy Policy for details.

10. Intellectual property

The Service, including its software, design, and content (excluding your letters), is owned by Sensing Apparatus LLC and protected by intellectual-property laws; patent pending. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. If you send us feedback, you grant us a perpetual, royalty-free license to use it.

11. Third-party services

The Service depends on third parties — including a print-and-mail provider, an address- verification provider, a payment processor, and an AI/LLM provider. We are not responsible for their acts, omissions, outages, carrier delays after mail is tendered, or changes to their services. Your use may be subject to their terms.

Physical mail fulfillment is performed by a third party. The actual printing, enveloping, posting, and delivery of your letters is carried out by an independent third-party mail-fulfillment provider and the postal carrier, not by PostalGenie. To the fullest extent permitted by law, PostalGenie is not responsible or liable for the acts, omissions, errors, mishandling, delays, loss, damage, or non-delivery of any letter by that fulfillment provider or carrier once a letter has been submitted for mailing. That said, if something goes wrong with the physical fulfillment of your letter, we will use commercially reasonable, good-faith efforts to work with our provider to investigate and remedy the situation — for example, by reprinting and re-mailing the letter where appropriate. Any such remedy is provided at our discretion as a courtesy and does not create liability or expand our obligations beyond these Terms.

Order time is not mailing time. PostalGenie is not a post office or postal carrier. The date and time you place or pay for an order is the time of your order — it is not the date or time the letter is mailed, postmarked, or sent. A letter is considered sent only when our third-party physical-fulfillment provider actually tenders it to the postal carrier, which typically occurs after a processing period (see Section 8) and may vary. We do not warrant or certify any specific mailing or postmark date or time. If you need a verifiable record of the date and time a letter was sent or delivered, you must select Certified Mail with Electronic Return Receipt, which provides USPS tracking and a signed, digital record of delivery; no such proof is available for standard First-Class letters.

No guaranteed postmark date; you must allow adequate lead time. Because the printing, posting, and postmarking of your letter are performed by the third-party fulfillment provider and the postal carrier — not by PostalGenie — we cannot and do not guarantee that any letter will be mailed, postmarked, or delivered by any particular date or time. To the fullest extent permitted by law, PostalGenie is not responsible or liable for any loss, damage, penalty, fine, fee, forfeiture, missed deadline, or other consequence of any kind arising from a letter being mailed, postmarked, or delivered later than you expected, needed, or required, including any court, statutory, regulatory, contractual, or other deadline. You are solely responsible for allowing sufficient lead time; if timely postmarking by a specific date or time matters, do not rely on the Service unless you submit your order with adequate lead time (we recommend at least 1 to 5 business days before the required postmark date).

12. Indemnification

You agree to defend, indemnify, and hold harmless PostalGenie (Sensing Apparatus LLC), its affiliates, and its service providers from and against any and all third-party claims, demands, losses, damages, fines, and expenses (including reasonable attorneys’ fees) arising out of or related to the content of your letters, your use or misuse of the Service, or your violation of these Terms or any applicable law.

13. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, deliverability, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

14. Limitation of liability

To the fullest extent permitted by law, PostalGenie is not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits, revenue, goodwill, or data. Our total aggregate liability for any claim relating to the Service is limited to the greater of the amount you paid to us for the letters at issue in the twelve months before the claim, or one hundred U.S. dollars ($100).

15. Termination

You may stop using the Service at any time. We may suspend, ban, or terminate your access, and refuse service, with or without notice, if we believe you have violated these Terms, if our systems detect tampering, suspicious, fraudulent, or otherwise inappropriate use, or to protect the Service or others. Sections that by their nature should survive termination (including Sections 6–8 and 11–17) will survive.

16. Governing law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Subject to Section 17, the state and federal courts located in Wyoming have exclusive jurisdiction over any dispute not subject to arbitration.

17. Dispute resolution; arbitration; class-action waiver

Please read this section carefully — it affects your legal rights. Before filing a claim, you agree to first contact us at admin@sensingapparatus.com and attempt to resolve the dispute informally for at least 30 days.

If the dispute is not resolved, you and PostalGenie agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. The arbitration will be held in Wyoming or, at your election, in your home county, or conducted remotely.

Class-action waiver. You and PostalGenie agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims. You and PostalGenie waive any right to a jury trial.

You may opt out of this arbitration agreement by emailing admin@sensingapparatus.com within 30 days of first accepting these Terms; opting out does not affect any other part of these Terms.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the “last updated” date above and, where appropriate, provide notice. Continued use after a change means you accept the revised Terms.

19. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and PostalGenie regarding the Service. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.

20. Contact

Questions about these Terms? Email admin@sensingapparatus.com. Sensing Apparatus LLC, Wyoming, United States.